Shipment Services Generalist

Location: Jacksonville

Company: TOTE Maritime Puerto Rico

Employment Type: Full Time

Region: Florida

Job Category:

Publish Date: May 24, 2019

Company Description: From humble beginnings in 1985 as a two tug-and-barge operation, to introducing the world’s first LNG-powered containerships, TOTE Maritime’s commitment to the people of Puerto Rico has never wavered. Offering twice-weekly scheduled sailings from the Port of Jacksonville to San Juan Puerto Rico, plus service to St. Thomas. Our employees embody commitment, dedication and teamwork. Whether you are looking for a shipboard position or career that keeps your feet on the ground in Puerto Rico, Florida or our U.S. Virgin Island terminals - TOTE Maritime offers a competitive compensation package and an environment that supports your career development, recognizes your achievements and has a keen respect for work-life balance.


Main Duties and Responsibilities:

  • Check for accuracy of information provided by master Bill of Lading versus Booking information and accurately update the back office system with shipment information.
  • Work cross functionally to build relationships, enhance communication, resolve issues, and  identify opportunities for improving existing processes/services.
  • Be a role model within the organization, act in accordance with TOTE values, and continually strive to exceed customer expectations in daily activities.
  • Manage department email boxes as assigned.
  • Demonstrate a comprehensive understanding of the industry and the TOTE specific terminology and procedures of freight movement, documentation and regulatory agencies.
  • Understand and assist with the vessel reconcilitation process.
  • Develop an understanding of customer business models/processes for assigned accounts.
  • Evaluate customer needs and recommend solutions to ensure the timely receipt of required information.
  • Take a leadership role in communicating transactional information for assigned accounts. Take ownership of their accounts and create work instructions, procedures and train other shipment service coordinators on their accounts.
  • Perform pre-audits or post-audits on shipments completed by other shipment service coordinators, when needed.
  • Manage customer transactions including: Vessel Match & Release, Documentation, Rating, Invoicing and problem resolution.
  • Understand and assist with the vessel reconcilitation process.
  • Identify obligor/payer information and ensure correct code is applied for proper invoicing purposes. (INV)

Secondary Duties and Responsibilities:

1.       Assists the Company in any necessary duties to achieve Company goals.

2.       Performs other related duties as assigned.

3.       Adherence to the Integrated Management System that covers Quality, Environmental, and Safety (International Organization for Standardization) certifications.

Authority/Judgment/Disclosure/Financial Responsibility:

Authority: Close supervision; work is regulated or supervised thoroughly, but not continuously; follows established methods and procedures, refers exceptions to supervisory personnel.

Judgment Decisions:

Mistakes and errors in judgment are serious in nature, causing considerable loss of money, production time, or adversely affecting customer relations.

Disclosure of Information:

This position involves regular work with some information which, if disclosed, might have adverse internal effect or objectionable outside results.

Financial Responsibility:

No authority to commit funds for the organization


Excellent computer / typing / data entry skills

Analytical approach to problem solving

Experience in a deadline-driven production environment


Must demonstrate an attention to detail



Education Applicant must possess a high school diploma, with a minimum of one year of college or related equivalent experience

Ocean Transportation/Logistics experience preferred

Language Skills: Applicant must have superior English language communication skills

Bilingual English/Spanish is preferred but not required

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to solve practical problems where only limited standardization exists.

Physical Requirements of the Position -

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Visual Requirements of the Position:

Visual requirement equal to that for clerical administrative whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, etc.