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Client Service Representative

Location: West Palm Beach

Company: Tropical Shipping

Employment Type: Full Time

Region: Florida

Job Category: Administrative

Publish Date: May 3, 2019

Company Description: Tropical has been rated as "best place to work" in the shipping industry for 10 years in a row. Employees enjoy our team spirit & work ethic and many have been with us for as long as 30 years. From those in the office to the team loading docks and conducting ship work, Tropical employees across the US, Canada, Bahamas and Caribbean reflect both the local communities we serve and the people with whom we do business. We see diversity and inclusiveness as an essential part of our productivity, creativity, and competitive advantage. We hire great people and our teams feel a lot like family. Together we do outstanding work and we enjoy a fun healthy work life balance.

Responsibilities:

Provides customer service surpport to Global rate quotations to existing and prospective customers and assist with customer services questions. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides documentation support for Global cargo movements. Provides general information and resolves customer issues as required.

 

 

 

Requirements:

EDUCATION:

Associate Degree in Business Management or in a related field

EXPERIENCE:

Two years experience in the delivery of customer service in a direct or telecommunications customer service capacity, with at least 6 months preparing documentation.

LICENSE:

Valid Local Driver's License

TRAVEL:

None

PHYSICAL:

Office Environment - Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 - 2/3 of day. Ability to work on feet for 1/3 - 2/3 day.

LANGUAGE:

English