NAMS Ground Operations Manager

Location: Anchorage

Company: Northern Air Maintenance Services, Inc.

Employment Type: Full Time

Region: Alaska

Job Category: Aviation, Ground Operations, Operations

Publish Date: January 13, 2020

Company Description: Northern Air Maintenance Inc. (NAMS), headquartered in Anchorage, is a Part 145 repair station that provides fleet maintenance, ground services and other general support services for Shared Services in Anchorage, Deadhorse and Fairbanks, Alaska. In addition to maintaining a fleet of three (3) B737-700’s, NAMS provides all below-wing services including baggage handling, aircraft catering and marshalling as well as ticket counter and passenger screening and boarding services. NAMS employs over 100 people in Anchorage, Fairbanks and Deadhorse to service the Boeing 737 fleet as well as mechanics in Alpine to provide contract maintenance services for Conoco Phillips’ twin otter and casa.


  • Full Time
  • Anywhere
  • This position has been filled

Northern Air Maintenance Services, Inc.

SUMMARY:  The NAMS Manager of Ground Operations has overall operational and administrative accountability over all ground operations for NAMS.  The Manager is ultimately responsible for all company related services provided for any customer.


  • Direct and coordinate all operations and ground services in support of customer requirements.
  • Ensures contracted services are completed to customers’ specifications.
  • Develop budgets, reviews, and approves all invoices related to the Anchorage station and is accountable to operate within approved fiscal parameters.
  • Directs investigations and approves all incident/irregularity reports before closing.
  • Reviews employee submitted safety reports and delegates as required to investigate, elevate if required, correct, and close.
  • Ensures all investigations are complete within 5 days of receiving initial notification.
  • Primary liaison/contact for operational activities, coordination and communication between customers, support agencies and NAMS.
  • Maintain a ground service and safety training program for all NAMS personnel.
  • Ensures training classes for all NAMS personnel are scheduled and completed to maintain safe and compliant ground operations employees.
  • Accomplishes and/or delegates to be accomplished, reviews, and approves employee reviews for all NAMS employees.
  • Accountable for the overall work schedules to ensure adequate staffing based on the client’s daily flight schedule to include accommodating all delays.
  • Maintain an active dialog with all clients and their perspective departments as needed.  This is including but not limited to: reservations, ticket agents, operations, and administration.
  • Directs and oversees corrective counseling responsibilities in accordance with NAC company policies and ensures consistent standards are maintained for all employees.
  • Oversees interviews and hiring of employees
  • Directs and oversees supervision of ground services in Anchorage is carried out in accordance with NAMS policies and customer requirements.
  • Displays a positive, professional attitude with customer and employees at all times.
  • Attends weekly Company and Customer meetings in person or via telecom or video conference.
  • Reports irregularities, issues, and success to the NAMS General Manager/Director, Maintenance.
  • Promotes a safety culture throughout the department and company
  • Develops, implements, and enforces company/department policies and procedures.
  • Assumes additional responsibilities and authorities as defined in company manuals or as assigned by the NAMS General Manager/Director, Maintenance.


  • High school diploma or GED
  • Bachelor’s degree preferably in aviation; equivalent work experience will be considered.
  • Must possess a valid driver’s license and a good driving record.
  • Must have a minimum of 5 years supervisory experience in the airline industry.
  • Must be able to manage multiple priorities.
  • Must have a good working knowledge of heavy aircraft passenger and cargo operations.
  • Exceptional interpersonal skills and the ability to direct others on his/her team.
  • Must be able to read documents, follow instructions, learn and understand operations procedures, rules and regulations.
  • Ability to conduct oneself with professionalism and have the desire to provide excellent customer service.
  • Must have a working knowledge of computers and Microsoft Office applications.
  • Must have a working knowledge of labor laws and be able to do time sheets
  • Ability to obtain airport security clearance, pass a pre-employment drug test and a 5-year background check.
  • The work is classified as “heavy” with regards to the physical demands.
  • Lifting/carrying requirements:  Up to 70 pounds repeatedly.
  • Climbing:  Up ladders and stairs.
  • Reaching:  Transferring baggage onto belt loaders.
  • Standing/Walking:  75% of the day.  Ramp can be wet and icy seasonally.  Must exercise caution at all times.
  • Pushing/Pulling:  Up to 70 pounds.
  • Crawling:  Minimal crawling required.
  • Repetitive bending/Twisting:  Frequently.
  • Talking:  Talking is required throughout the day.  Talking on the phone and reciprocal communication with co-workers will be required.
  • Vision:  Good vision is required to perform all tasks.
  • Hearing:  Good hearing is required for effective and safe communication with co-workers as well as the ability to detect nearby equipment and safety alarms.
  • Environmental:  Exposure to high noise levels, moving aircraft and equipment, dirt, dust, fumes, heat, cold, exposure to hazardous materials, exhaust fumes and working in confined spaces for extended periods.