NAC Customer Service Agent

Location: Anchorage

Company: Northern Air Cargo

Employment Type: Full Time

Region: Alaska

Job Category: Customer Service

Publish Date: February 7, 2020

Company Description: Northern Air Cargo (NAC), headquartered in Anchorage, is Alaska largest all-cargo airline and the longest continuously operating cargo airline in North America. NAC has provided airfreight services to Alaska’s rural communities for more than 60 years and is rapidly expanding to include air cargo flight operations throughout the western hemisphere and Hawaii. NAC maintains a fleet of Boeing 737 and 767 freighters and operates pilot bases in Anchorage, Honolulu, Miami and Laredo. NAC’s fleet of B737s provide schedule service between Anchorage and 13 Alaska communities and charter service throughout North America (both on-demand and ACMI). While the B767 fleet operates out of Miami in support of sister company StratAir and out of Honolulu in support of sister company Aloha Air Cargo.


  • Full Time
  • Anywhere

Northern Air Cargo

Provides customer information and sells NAC services both on the phone and in person.

Quotes rates, executes air bills, tracks shipments, and arranges pick up or delivery of freight.

Uses Microsoft Word, Excel, SharePoint and performs database management in JetStream.

Handles cash shipments, credit cards and customer accounts.

Self-audit airway bills and other documents.

Other duties as assigned.

Requirements High school diploma or GED. Six months related experience and/or training required.Must be able to interact well with customers.

Must be highly proficient at multi-tasking.

Need strong attention to detail.

Must be highly computer literate.

Need to be a self-starter.

Must be able to type accurately and use a ten key.

Regular attendance and shift work is required.

Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.

To apply for this job please visit recruiting.ultipro.com.