NAC Customer Service Agent
Company: Northern Air Cargo
Employment Type: Full Time
Job Category: Aviation
Publish Date: May 27, 2020
Company Description: Northern Air Cargo (NAC), headquartered in Anchorage, is Alaska largest all-cargo airline and the longest continuously operating cargo airline in North America. NAC has provided airfreight services to Alaska’s rural communities for more than 60 years and is rapidly expanding to include air cargo flight operations throughout the western hemisphere and Hawaii. NAC maintains a fleet of Boeing 737 and 767 freighters and operates pilot bases in Anchorage, Honolulu, Miami and Laredo. NAC’s fleet of B737s provide schedule service between Anchorage and 13 Alaska communities and charter service throughout North America (both on-demand and ACMI). While the B767 fleet operates out of Miami in support of sister company StratAir and out of Honolulu in support of sister company Aloha Air Cargo.
Northern Air Cargo
Provides customer information and sells NAC services both on the phone and in person.
Quotes rates, executes air bills, tracks shipments, and arranges pick up or delivery of freight.
Uses Microsoft Word, Excel, SharePoint and performs database management in JetStream.
Handles cash shipments, credit cards and customer accounts.
Self-audit airway bills and other documents.
Other duties as assigned.
Requirements High school diploma or GED. Six months related experience and/or training required.
Must be able to interact well with customers.
Must be highly proficient at multi-tasking.
Need strong attention to detail.
Must be highly computer literate.
Need to be a self-starter.
Must be able to type accurately and use a ten key.
Regular attendance and shift work is required.
Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.
The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.
NAC is part of Saltchuk which is a family of diversified transportation and distribution companies with a vision to serve our customers by being the best in North America. We value safety, reliability, and commitment to our organization — in a work environment where anyone would be proud for their children to work.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.