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Customer Service Specialist

Location: Federal Way

Company: TOTE Maritime Alaska

Employment Type: Full Time

Region: Pacific Northwest

Job Category: Customer Service

Publish Date: July 31, 2020

Company Description: TOTE companies love tradition, but we also explore the possibilities. It’s what we’re known for. Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska has become the premier provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington. We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48. We built our brand on talented people, smart investments, and opportunity. We know that great companies are built by great people, and our team is growing. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees. We are always seeking people who share our values and take pride in being professional. We look for pride, integrity, grit, approachability and commitment. It’s important at TOTE Maritime Alaska to be able to work productively with others. If you’re looking for a long-term career, this is a great place to build one.

Description:

  • Full Time
  • Anywhere

TOTE Maritime Alaska

Do you have Excellent customer service skills?

Do you enjoy having little or no supervision?

Are you a team player and self-driven?

Are you proactive and enjoy multi-tasking?

Are you detail oriented?

If you answered yes to these questions, TOTE is looking for a Customer Service Specialist like YOU!

 

What does a Customer Service Specialist do?

The Customer Service Specialist contributes to the success of TOTE Maritime Alaska as an integral part of the team in providing excellent customer service by managing customer relationships, monitoring and accommodating customer needs, creating and managing bookings, providing problem resolution, producing reports, tracking cargo and coordinating equipment.

Main Duties and Responsibilities Include:

  • Create and update and assign bookings, bills of lading and transport bookings to designated TOTE Maritime Alaska vessel.
  • Answer customer questions regarding vessel sailing or other operational requirements. Research and resolve customer issues and questions.
  • Track cargo and provide updates to customers, vendors or other departments.
  • Inform customers of applicable policies, schedule updates and regulations related to shipment.
  • Arrange logistics spots, transloads, deliveries and pickups.
  • Monitor and correct all Web and EDI bookings.
  • Build and develop customer and vendor relationships through open and interactive communication.
  • Run and audit various reports for customers and internal use.
  • Build positive, collaborative relationships with internal employees and departments.
  • Perform accurate and efficient data entry.
  • Assist with acquiring, scanning and attaching signed bills of lading into system.
  • The ideal candidate will have:
  • Associate degree required (this requirement may be waived with at least three years comparable experience in the transportation industry).
  • Three to four years customer service or billing experience, preferably in transportation.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Good math skills.
  • Good organizational skills.
  • Must be a team player and provide support to the department.
  • Ability to anticipate and understand customer needs.
  • Ability to multi-task and prioritize.
  • Ability to work with little or no supervision.
  • Ability to work flexible hours – Some evenings or weekends, as required.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.

 Why TOTE?

TOTE, Inc. companies love tradition, but we also explore the possibilities.  It’s what we’re known for.  Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska. (A TOTE, Inc. company) has become the premier provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington.  We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48.

We built our brand on talented people, smart investments, and opportunity.  We know that great companies are built by great people, and our team is growing. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees.

We are always seeking people who share our values and take pride in being professional.  We look for pride, integrity, grit, approachability and commitment.  It’s important at TOTE Maritime Alaska to be able to work productively with others.  If you’re looking for a long-term career, this is a great place to build one.

The TOTE brand is built on talented people, smart investments and opportunity.  We know that great companies are built by great people. Explore the possibilities with the TOTE family of companies http://toteinc.com/

Extensive Benefits package provided including: paid holidays, vacation & sick leave, competitive 401K and health care packages, parental leave, disability insurance, and educational assistance

 

Interested candidates should apply via the TOTE Maritime website at http://www.totemaritime.com/; About; Careers

 

Or
TOTE Maritime Alaska

Fax: 253-449-8225

Or
US Mail to: PO Box 4129
Federal Way, WA 98063

 

Equal Opportunity Employer M/F/Vet/Disability

Drug Free Workplace

Posted 07/31/20

To apply for this job please visit recruiting.ultipro.com.

Responsibilities:

Main Duties and Responsibilities Include:

  • Create and update and assign bookings, bills of lading and transport bookings to designated TOTE Maritime Alaska vessel.
  • Answer customer questions regarding vessel sailing or other operational requirements. Research and resolve customer issues and questions.
  • Track cargo and provide updates to customers, vendors or other departments.
  • Inform customers of applicable policies, schedule updates and regulations related to shipment.
  • Arrange logistics spots, transloads, deliveries and pickups.
  • Monitor and correct all Web and EDI bookings.
  • Build and develop customer and vendor relationships through open and interactive communication.
  • Run and audit various reports for customers and internal use.
  • Build positive, collaborative relationships with internal employees and departments.
  • Perform accurate and efficient data entry.
  • Assist with acquiring, scanning and attaching signed bills of lading into system.

Requirements:

The ideal candidate will have:

  • Associate degree required (this requirement may be waived with at least three years comparable experience in the transportation industry).
  • Three to four years customer service or billing experience, preferably in transportation.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Good math skills.
  • Good organizational skills.
  • Must be a team player and provide support to the department.
  • Ability to anticipate and understand customer needs.
  • Ability to multi-task and prioritize.
  • Ability to work with little or no supervision.
  • Ability to work flexible hours - Some evenings or weekends, as required.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.