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Customer Service Representative – ST. Thomas

Location: St Thomas Usv

Company: Tropical Shipping

Employment Type: Full Time

Region: Caribbean

Job Category: Customer Service

Publish Date: February 20, 2020

Company Description: Tropical has been rated as "best place to work" in the shipping industry for 10 years in a row. Employees enjoy our team spirit & work ethic and many have been with us for as long as 30 years. From those in the office to the team loading docks and conducting ship work, Tropical employees across the US, Canada, Bahamas and Caribbean reflect both the local communities we serve and the people with whom we do business. We see diversity and inclusiveness as an essential part of our productivity, creativity, and competitive advantage. We hire great people and our teams feel a lot like family. Together we do outstanding work and we enjoy a fun healthy work life balance.

Description:

  • Full Time
  • Anywhere

Tropical Shipping

Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.

To apply for this job please visit hrwppb06v.trophq.tropical.com.

Responsibilities:

Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer's problems.

Masters and utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.

Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures

Advises supervisor of recurring problems and makes appropriate suggestions.

Maintains daily log of all calls regarding problems, requests, inquiries.

Coordinates with other departments to ensure expeditious handling of customer requests.

Requests FCN's, logs and submits for signature/completion.

Logs incoming claims and advises claimant of claims procedures.

Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.

Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.

Submits TCA's recommending pricing adjustments.

Performs all other duties as assigned.

Requirements:

EDUCATION: High School Diploma or equivalent
EXPERIENCE: Three years experience in a related field required with experience in Sales, Customer Service or Traffic.
LICENSE: Valid Local Driver's License.
TRAVEL: N/A
PHYSICAL: Office Environment - Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 - 2/3 of day. Ability to work on feet for 1/3 - 2/3 day.
LANGUAGE: English

(Education and experience minimums can be substituted with any equivalent combination of training and experience)