Customer Service Representative – Inside Sales
Company: Delta Western
Employment Type: Full Time
Job Category: Customer Service
Publish Date: March 29, 2019
Company Description: Delta Western is the largest independent distributor of fuel and lubricants in Alaska. With the best customer service in the business, our company has become a household name in over 250 Alaskan communities. DWP travels waterways throughout Alaska to service some of the most remote communities in the state. The company safely navigates unique and challenging river and weather conditions. It is a lifeline to these locations, delivering a whole year’s supply of heating fuel, power generation fuel, unleaded gasoline, and lubricants. Lubricants are also distributed throughout the state from our distribution facilities, freight barge, and trucks on the Railbelt highway system. The company’s core belief is that safety is our first priority. Our Safety Management System includes continuous improvement, employee involvement at all levels, and aligning employee goals with company goals. DWP gives back to the communities it serves by supporting many charitable organizations, including donating $150,000 in scholarships for local high school students. Additionally, each of our remote sites supports charitable organizations through mentoring, volunteerism, and fundraising, making a personal difference in the communities they serve.
Job Summary: This position is responsible for managing customer accounts and processing all customer related materials including invoice generation, delivery receipts, working closely with operations and accounting departments.
Summary of Essential Functions
Opens and closes office Monday through Friday. Serves as the facility’s office manager and first point of contact.
Works directly with customers to obtain and evaluate information and to respond to customer inquiries. Provides customers with product and service information and ensure customer satisfaction.
Provides technical assistance and information on lubricant supply. Attends on-line or on-site technical lubricant training.
Reconciles daily cash and credit cards
Invoices all fuel at locations and submits invoices to Corporate office.
Attends outside sales calls on an as needed basis.
Periodically cold-calls potential customers to develop leads.
Participates in safety meetings.
Cross-trained in warehouse and non-CDL driving i.e. flatbed
To apply for this job please visit www.appone.com.
Education and Experience: AA degree; and 2 years customer service or sales experience, or a combination of education and experience. Valid Alaska Driver's license.