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Customer Service Receptionist

Location: Federal Way

Company: TOTE Maritime Alaska

Employment Type: Full Time

Region: Pacific Northwest

Job Category: Administrative, Customer Service

Publish Date: April 1, 2019

Company Description: TOTE companies love tradition, but we also explore the possibilities. It’s what we’re known for. Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska has become the premier provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington. We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48. We built our brand on talented people, smart investments, and opportunity. We know that great companies are built by great people, and our team is growing. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees. We are always seeking people who share our values and take pride in being professional. We look for pride, integrity, grit, approachability and commitment. It’s important at TOTE Maritime Alaska to be able to work productively with others. If you’re looking for a long-term career, this is a great place to build one.

Description:

  • Full Time
  • Anywhere
  • Applications have closed

TOTE Maritime Alaska

TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking an experienced and highly motivated Customer Service Receptionist at our Federal Way location to join our team.

You will be responsible for ensuring the operations excellence in providing exceptional customer service with the efficient operation of multi-line telephone system to answer incoming calls and direct callers to the appropriate personnel; greets and directs visiting guests. This position prefers you to have an associate degree and a minimum of one-year experience in Customer Service.  Candidates must possess strong computer and problem-solving abilities, a deep affinity, continuous improvement acumen and excellent communication skills.

Job Purpose

This role contributes to the success of TOTE Maritime Alaska as an integral part of the team in providing excellent customer service to our internal and external customers.

This position is responsible for providing excellent customer service by handling front office reception and administration duties, ability to multi-task, set priorities and manage time efficiently.

Key Responsibilities & Expectations

  • Welcomes visitors by greeting and directing them appropriately. Notifies company personnel of visitor arrivals.
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Educate customers and vendors on organizational information.
  • Assists in accepting and distribution of package deliveries.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.
  • Build positive, collaborative relationships through open and interactive communication.
  • Go the extra mile to engage our customers.
  • Frequently attend on-site educational classes to improve knowledge and performance levels.
  • Assists with Customer Service, Billing or Human Resource functions/duties.

 

Key Qualifications: 

  • Associates degree preferred
  • One-year receptionist experience.

 Other Essential Abilities and Skills:

  • Ability to professionally operate a multi-line telephone system.
  • Excellent verbal and written communication skills.
  • Good organizational skills.
  • Must be a team player.
  • Excellent customer service skills.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

Extensive Benefits package provided including: paid holidays, vacation & sick leave, competitive 401K and health care packages, parental leave, disability insurance, and educational assistance

Company Overview

TOTE, Inc. companies love tradition, but we also explore the possibilities.  It’s what we’re known for.  Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska. (A TOTE, Inc. company) has become the premier provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington.  We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48.

We built our brand on talented people, smart investments, and opportunity.  We know that great companies are built by great people, and our team is growing. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees.

We are always seeking people who share our values and take pride in being professional.  We look for pride, integrity, grit, approachability and commitment.  It’s important at TOTE Maritime Alaska to be able to work productively with others.  If you’re looking for a long-term career, this is a great place to build one.

The TOTE brand is built on talented people, smart investments and opportunity.  We know that great companies are built by great people. Explore the possibilities with the TOTE family of companies http://toteinc.com/

Equal Opportunity Employer M/F/D/V

Drug Free Work Place

Posted: 04/01/19