Customer Service Cargo Release Clerk
Location: Antigua And Barbuda
Company: Tropical Shipping
Employment Type: Full Time
Job Category: Customer Service
Publish Date: August 14, 2019
Company Description: Tropical has been rated as "best place to work" in the shipping industry for 10 years in a row. Employees enjoy our team spirit & work ethic and many have been with us for as long as 30 years. From those in the office to the team loading docks and conducting ship work, Tropical employees across the US, Canada, Bahamas and Caribbean reflect both the local communities we serve and the people with whom we do business. We see diversity and inclusiveness as an essential part of our productivity, creativity, and competitive advantage. We hire great people and our teams feel a lot like family. Together we do outstanding work and we enjoy a fun healthy work life balance.
Provides support to the Sales Representative and Island Manager as a liaison between customers and various departments within Tropical. Provides customers with the highest level of service and customer care through resolution of problems, prompt responses to inquiries, initiation of Freight Correction Notices, accurate rate quotes, cargo release, logging and the follow-up customer complaints. Prints Bills of Lading. Obtain documents for outbound shipments, coordinate filing of Shipper Export Documents (SEDs) and prepare Freight Correction Notices (FCNs). Assist with release of cargo functions and file damage cargo claims.
Answers all incoming service-related telephone calls, supplying rate quotes as needed and research customer problems.
Liaison between Tropical departments to resolve customer issues and acts as a point of contact. Handles all customer complaints and maintains a log with follow up actions and results.
Prepare, submit and track corrections to bill of lading. Handles discrepancies on bills of lading from start to resolution within 24 hours.
Obtain all documents necessary for received for shipment bills. Complete doc receipts: weight, cube, rates, terms and other pertinent information. Process SEDs monthly and prepare FCNs for authorized signature. Issue arrival and storage notices and invoices based on tariffs and company policies.
Administers document processing for the release of cargo from Port Authority officials. Collect freight charges on all shipments, release shipments against proper documents. Provide information to customers regarding status of freight.
Track lost or misplaced cargo. Maintain and update comments screen on TLink for relevant shipment.
Amend manifests and prepare discrepancy reports.
Prepare damaged cargo claims survey packages according to established procedures.
Maintain a claims log and follow-up on claims until there is resolution.
Perform all other duties as requested.
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Minimum 1 year experience in office or clerical operations.
LICENSE: Valid Local Driver's License.
PHYSICAL: Office Environment - Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 - 2/3 of day. Ability to work on feet for 1/3 - 2/3 day.