Crew Scheduling Supervisor

Location: Anchorage

Company: Northern Air Cargo

Employment Type: Full Time

Region: Alaska

Job Category: Flight Operations

Publish Date: September 7, 2021

Company Description: Northern Air Cargo (NAC), headquartered in Anchorage, is Alaska largest all-cargo airline and the longest continuously operating cargo airline in North America. NAC has provided airfreight services to Alaska’s rural communities for more than 60 years and is rapidly expanding to include air cargo flight operations throughout the western hemisphere and Hawaii. NAC maintains a fleet of Boeing 737 and 767 freighters and operates pilot bases in Anchorage, Honolulu, Miami and Laredo. NAC’s fleet of B737s provide schedule service between Anchorage and 13 Alaska communities and charter service throughout North America (both on-demand and ACMI). While the B767 fleet operates out of Miami in support of sister company StratAir and out of Honolulu in support of sister company Aloha Air Cargo.


  • Full Time
  • Anywhere
  • Applications have closed

Northern Air Cargo

The Crew Resources Department has a symbiotic responsibility with all Flight Operations stakeholders and have a high level of responsibility for operational continuity.  This position is responsible for maintaining crew scheduler and pilot schedules in accordance with Federal Aviation Administration and Company requirements.  This position serves as an initial point of contact between the SOCC and Crew Scheduling, as well as oversee daily Crew Scheduling operations.


  • Confidently diplomatic
  • Organized
  • Uses sound judgement to prioritize time-sensitive work
  • Able to formulate unconventional solutions to problems with a broad range of complexity, while maintaining Regulatory and JCBA Compliance.
  • Self-motivated
  • Driven to follow-through
  • Able to work harmoniously as a member of a small, close-knit team
  • Able to work independently, set and meet deadlines, manage time-sensitive tasks with little or no oversight
  • Effective written and verbal communicator
  • Able to apply organizational vision to routine work

Schedule and maintain all flight crew travel/hotel arrangements, and distribute information to the affected crew members as well as other applicable personnel.  Communicate with pilots regarding questions, changes, etc.

Monitors Trip Pairings and crew schedules for FAA and Company/Contract compliance.

Serves as the point person to lead the shift and focus on the operation to maintain operational excellence.

Supervises and assigns daily work tasks to the crew scheduling team, and ensures tasks and daily checklists are completed in a timely manner.

Provides Recurrent and Initial New Hire Training to Crew Schedulers.

Performs audits as necessary.

Assists Crew Schedulers and works with Duty Managers to prepare for, and recover from, irregular operations; proactively reassigning/recrewing for operational integrity, maintain FAR and contract compliance of crew member schedules.

Oversees daily crewing to ensure maximum utilization and coordinate with Duty Managers to protect the integrity of the schedules.

Assists Management in maintaining department staffing needs, schedules, absences, and overtime.

Performs other duties as assigned or required.

Collaborate effectively across units in Flight Operations and related work groups.  Communicate issues that may impact efficient operations to the Director of Crew Resources.

Track tasks for department employees to ensure smooth overall operation.

Code and process all departmental expense statements, company credit card statements, etc. in accordance with the yearly budget and Company accounting practices.

Compile reports, draft and maintain departmental procedures or processes as required and distribute as appropriate.

Pay close attention to crew costs in regards to schedule changes, requests, etc. and provide cost analysis when necessary.

Other duties and responsibilities may evolve.


  • Must have High School Diploma or General Education Degree (GED).
  • Need at least 18 months office experience performing complex, detailed administrative tasks of similar scope to what is described above.
  • At least one year Crew Scheduling Experience with FAA Part 121required.
  • Required to pass pre-employment drug screening, background check and TSA security threat assessment.
  • Prior BlueOne experience strongly preferred.
  • Prior travel coordination experience strongly preferred.
  • Ability to format and compose business correspondence with good spelling/grammar.
  • Fast and highly accurate data entry skills.
  • Strong attention to detail.
  • Good organizational and time management skills.
  • Ability to prioritize, multi-task, take initiative and accomplish tasks without direct supervision.
  • Ability to confidently interact with various levels of management and staff throughout the organization.
  • Must be a team player.


  • Positions at this level have moderate decision-making authority.  Decisions will be based on resources, performance, budgets, etc.
  • Ability to exercise good judgment and make well-reasoned, confident decisions within scope of assigned authority.


  • This position has a high-level of contact with pilots, outside vendors and managers/staff throughout the organization.
  • Ability to read and interpret documents such as government regulations, collective bargaining agreements, safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine correspondence and reports.


Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.  Must be able to work a varies schedule including nights, weekends, or holidays when necessary.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, see, talk and hear.
  • The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
  • Manual dexterity is required for use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.