Company: NorthStar Energy
Employment Type: Full Time
Region: Pacific Northwest
Job Category: Accounting, Administrative, Customer Service
Publish Date: April 16, 2020
Company Description: NorthStar Energy is a holding company with energy distribution businesses operating in Alaska and Hawaii. We are committed to being the vital link between best in class fuel solutions and our customers in remote communities, now and into the future. Right now, people are reassessing their relationship with fuel, as they become more efficient and conscious about energy. At NorthStar Energy it is our plan to take advantage of our integral position in niche markets to lead the way in energy innovation and decarbonization.
This position is responsible for supporting NorthStar Energy’s shared service Credit and Collection function through the direction of the Credit Manager.
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Summary of Essential Job Functions
Maintain credit files for all consumer and commercial accounts, including system maintenance of customer account information
Process new customer applications and review submissions, ensuring all necessary documents are provided for a credit decision to be determined: recommend credit approval/limit for Credit Manager for review and approval.
Provide recommendations tied to analysis and assessment of credit risk.
Set up new customer accounts in system once approved.
Present analysis, findings and recommendations to Credit Manager, especially findings that involve a customer’s ability to repay debts. Regularly and systematically review existing accounts to recommend Credit Holds and identify accounts whose credit limit has been exceeded and present to Credit Manager for recommended course of action.
Monitor and contact assigned customers regarding payment status to make sure invoice payment is received within terms. Reconcile customer accounts that have disputes or billing issues and address concerns with internal and external customers. Provide customer service and account reconciliation.
Assist and work with sales and our sites’ office staff to request collection or issue resolution assistance as needed.
Partner and coordinate with internal customers on credit questions, account disputes, and processes.
Identify issues attributing to account delinquency, recommend solutions and discuss them with Credit Manager.
Process Energy Assistance Heating Fuel Grants/Notice of Action paperwork.
Prepare various reports as needed including Finance Charge Reports and Aging reports.
Make direct calls for collection purposes, skip tracing, process demand letters and submit seriously delinquent accounts to outside agency for collection once approved.
Confer with credit associations and references to exchange credit information on mutual customers.
Provide support for and collaborate with Credit Manager as necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: College degree and 3 years' office or accounting experience, or an equivalent combination of education and experience. Previous commercial credit and collection experience a plus.
Must have proven excellent customer service skills and work ethic. Must be a team player with strong initiative.
Able to research and evaluate data to make informed decisions and solve problems.
Strong mathematical and analytical skills.
Professional verbal and written communication skills are essential. Ability to effectively present information and respond to questions from managers, internal and external customers and the general public.
Sense of discretion and willingness to maintain strict confidentiality of pertinent and sensitive information.
Familiarity with various credit reporting agencies (Dun & Bradstreet, Equifax, Experian) and the ability to interpret the credit reports provided.
Computer Skills: This individual should have intermediate to advanced knowledge of Microsoft Office including Outlook, Excel, and Word.