Credit Representative

Location: West Palm Beach

Company: Tropical Shipping

Employment Type: Full Time

Region: Florida

Job Category: Accounting

Publish Date: October 24, 2019

Company Description: Tropical has been rated as "best place to work" in the shipping industry for 10 years in a row. Employees enjoy our team spirit & work ethic and many have been with us for as long as 30 years. From those in the office to the team loading docks and conducting ship work, Tropical employees across the US, Canada, Bahamas and Caribbean reflect both the local communities we serve and the people with whom we do business. We see diversity and inclusiveness as an essential part of our productivity, creativity, and competitive advantage. We hire great people and our teams feel a lot like family. Together we do outstanding work and we enjoy a fun healthy work life balance.


  • Full Time
  • Anywhere

Tropical Shipping

Ensures that receivables are collected in a timely manner through verbal and written communication. Serves as a liaison for Sales on customer account status and activity. Processes credit applications through to approval stage. Corrects errors on customers’ accounts. Processes write-offs, write-ins, reapplication of cash, adjustments, and payments.

JOB ID: 9159

To apply for this job please visit hrwppb06v.trophq.tropical.com.


Collects on customers accounts on a daily basis, and maintains customer notes data base on financial system application with pertinent information relating to calls, letters, sales and payment ability and status. Communicates with Sales regarding customer changes.

Processes checks daily with customer account numbers for accurate account receivable application.

Researches all disputes, resolves billing issues, and prepares necessary documentation. Coordinates with other departments as required to insure that all problems are resolved.

Reviews account receivable trial balances on a daily basis in order to monitor accounts, terms and status. Prepares write-offs, write-ins and reapplication of cash. Follows up on accounts to resolve credit issues.

Reviews and analyses credit applications for credit lines up to $5,000 and makes recommendations to management on whether or not to extend credit lines beyond $5,000.

Maintains verbal contact and written correspondence with outside collection agencies and attorneys, assigns uncollectible accounts to them as deemed necessary and monitors performance of the same.

Notifies customers of credit and processes refunds and write ins. Sends monthly notices and letters to accounts to collect past due items.

Performs all other duties as assigned.



EDUCATION:High School Diploma or equivalent
EXPERIENCE:Three years in Credit & Collections, Sales, Customer Service, or Documentation, preferably in the transportation industry.
LICENSE:Valid Local Florida Driver's License
PHYSICAL:Office Environment - Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 - 2/3 of day. Ability to work on feet for 1/3 - 2/3 day.
(Education and experience minimums can be substituted with any equivalent combination of training and experience)