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Credit & Collections Associate

Location: Tacoma

Company: TOTE Resources

Employment Type: Full Time

Region: Pacific Northwest

Job Category: Accounting

Publish Date: September 16, 2021

Company Description: TOTE is one of the nation’s leading domestic shipping operations. TOTE Maritime companies provide essential cargo services to Alaska and Puerto Rico. TOTE Services provides leading edge ship management solutions to government, commercial and private ship owners. TOTE knows that great companies are built by great people who embody our company’s values and vision. We strive to embody the values of safety, commitment and integrity in all that we do.

Description:

  • Full Time
  • Anywhere
  • Applications have closed

TOTE Resources

TOTE Inc., a family of operating companies that focus on shipping, ship management and maritime services for our customers and communities from Alaska to Puerto Rico, is looking to hire a Credit & Collections Associate. TOTE is committed to being reliable, resourceful, and responsive in all that we do. Safety and respect for our employees are our top priorities. TOTE knows phenomenal companies are built by great people who embody our company’s values and vision.

TOTE Resources provides shared services to all TOTE companies. This includes information technology, finance, and procurement services.

What does a Credit & Collections Associate do?

This position is responsible for the protection, reporting and collection of the trade accounts receivable assets and the control of credit extension. We are looking for someone with the following qualities: detailed and deadline driven, proactive and able to think outside the box, a loyal team member with outstanding Excel skills.

Main Duties and Responsibilities Include:

  • Act as the on-site credit liaison for operating company TOTE Maritime, representing the Credit function through participation in meetings, troubleshooting accounts, and ensuring proper flow of TOTE Maritime policy and procedures to Credit Team.
  • Manage trade accounts receivable portfolio for assigned customers and all the adjunct responsibilities that go with handling the AR portfolio. Provide support to TOTE Maritime Commercial Sales Team.
  • Minimize DSO and delinquent accounts through concise communication with customers, outlining payment expectations and ensuring balances are addressed and resolved timely
  • Display a customer centric focus (internally and externally) and to be able to have direct engagement with customers to resolve open balances and daily monitoring of non-credit approved customers for cash shipments to ensure collection
  • Review and resolve issues with customers on credit hold
  • Conduct research on overpayments and prepare refund packages
  • Assess of customer lines of credit within trade receivables to ensure the issuance of appropriate credit lines, risk levels, and compliance with the credit limit. Initiate credits and adjustments to customer accounts within company policy limits to be approved by Senior Credit Manager and Management
  • Work in tandem with the Department Manager, provide guidelines and procedures for and inter-departmental processes with the goal of maximizing cash flow through improved procedures.
  • Resource for the development, testing, and implementation of the customer support systems as it affects Credit & Collections.
  • Assist Sr. Credit & Collections Manager in the timely reporting to management regarding past due accounts and major account balances

The ideal candidate will have:

  • Bachelor’s degree required (in accounting, finance, business or related field) or a combination of work experience and associates degree.
  • Six years commercial collections’ experience, preferably in the transportation industry.
  • Knowledge of laws regulating credit and collection practices.
  • Solid understanding of Lawson accounting software preferred.
  • Excellent customer service, negotiation, accounting, and analytical skills.
  • Outstanding verbal and written communication skills.
  • Must be a loyal team member.
  • Good interpersonal skills with the ability to prioritize.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

Why Come to Work at TOTE?

We are always seeking people who share our values and take pride in being professional. We look for pride, integrity, grit, approachability, and commitment. If you’re looking for a long-term career, this is an excellent place to build one.

The TOTE brand is built on hardworking people, smart investments, and opportunity. We know that great companies are built by great people. Explore the possibilities with the TOTE family of companies http://toteinc.com/

Extensive Benefits package provided including paid holidays, vacation & sick leave, competitive 401K and health care packages, parental leave, disability insurance, and educational assistance

Interested candidates should apply via the TOTE Maritime website at http://www.totemaritime.com/; About; Careers

Or

TOTE Maritime Alaska

Fax: 253-449-8225

Or

US Mail to:

909 “A” Street, Suite 1100

Tacoma, WA 98402

Equal Opportunity Employer M/F/Vet/Disability

Drug Free Workplace

Posted 9/16/21

Responsibilities:

Main Duties and Responsibilities Include:

  • Act as the on-site credit liaison for operating company TOTE Maritime, representing the Credit function through participation in meetings, troubleshooting accounts, and ensuring proper flow of TOTE Maritime policy and procedures to Credit Team.
  • Manage trade accounts receivable portfolio for assigned customers and all the adjunct responsibilities that go with handling the AR portfolio. Provide support to TOTE Maritime Commercial Sales Team.
  • Minimize DSO and delinquent accounts through concise communication with customers, outlining payment expectations and ensuring balances are addressed and resolved timely
  • Display a customer centric focus (internally and externally) and to be able to have direct engagement with customers to resolve open balances and daily monitoring of non-credit approved customers for cash shipments to ensure collection
  • Review and resolve issues with customers on credit hold
  • Conduct research on overpayments and prepare refund packages
  • Assess of customer lines of credit within trade receivables to ensure the issuance of appropriate credit lines, risk levels, and compliance with the credit limit. Initiate credits and adjustments to customer accounts within company policy limits to be approved by Senior Credit Manager and Management
  • Work in tandem with the Department Manager, provide guidelines and procedures for and inter-departmental processes with the goal of maximizing cash flow through improved procedures.
  • Resource for the development, testing, and implementation of the customer support systems as it affects Credit & Collections.
  • Assist Sr. Credit & Collections Manager in the timely reporting to management regarding past due accounts and major account balances

 

Requirements:

The ideal candidate will have:

  • Bachelor’s degree required (in accounting, finance, business or related field) or a combination of work experience and associates degree.
  • Six years commercial collections' experience, preferably in the transportation industry.
  • Knowledge of laws regulating credit and collection practices.
  • Solid understanding of Lawson accounting software preferred.
  • Excellent customer service, negotiation, accounting, and analytical skills.
  • Outstanding verbal and written communication skills.
  • Must be a loyal team member.
  • Good interpersonal skills with the ability to prioritize.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).