Business Analyst

Location: West Palm Beach

Company: Tropical Shipping

Employment Type: Full Time

Region: Florida

Job Category: Information Technology

Publish Date: January 4, 2021

Company Description: Tropical has been rated as "best place to work" in the shipping industry for 10 years in a row. Employees enjoy our team spirit & work ethic and many have been with us for as long as 30 years. From those in the office to the team loading docks and conducting ship work, Tropical employees across the US, Canada, Bahamas and Caribbean reflect both the local communities we serve and the people with whom we do business. We see diversity and inclusiveness as an essential part of our productivity, creativity, and competitive advantage. We hire great people and our teams feel a lot like family. Together we do outstanding work and we enjoy a fun healthy work life balance.


  • Full Time
  • Anywhere

Tropical Shipping

Responsible for analyzing, eliciting, specifying and validating business needs of the Tropical Shipping user community in support of the development of computer software systems and functionality. Responsibilities include the creation of functional requirements and design specifications for system bug fixes, functional enhancements and new development projects, as well as software testing, implementation and production support activities.

To apply for this job please visit www.tropical.com.


Elicit, analyze, specify, and validate the business needs of customers or end-users.

Gather and compile user requirements to convey to development teams throughout the software lifecycle.

Troubleshoot applications and software for all internal customers.

Perform root cause analysis to identify and document systems issues resulting from production use of application systems.

Validate, verify, communicate, and resolve systems/software application issues through careful testing in order to maximize the benefit of IT investments and initiatives.

Assist in the design, delivery, and improvement of in-house software applications training programs and related documentation in support of business objectives.

Prepare test plans and scripts to support the Quality Assurance function.

Perform testing of new software applications and functionality.

Perform regression testing of existing software applications and functionality.

Coordinate user acceptance testing.

Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to ensure that project deliverables are met according to specifications.

Performs all other duties as requested.


Associate's Degree in Computer Information Systems or Business Administration.
Three years experience in software systems design, process analysis, and user contact.
Valid Local Driver's License and Valid Passport.
10% travel to both domestic and international Tropical locations.
Office Environment - Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. ability to sit 1/3 - 2/3 of day. Ability to travel in various modes of transportation (e.g. automobile, airplane, train etc..) Occasionally exposed to outside elements during the course of traveling.