Assistant Business Operations Manager
Location: San Francisco
Company: Foss Maritime
Employment Type: Full Time
Job Category: Operations
Publish Date: November 16, 2020
Company Description: For more than a century, Foss Maritime has set the standard for marine transportation with leading edge technology, engineering, and shipbuilding. Combining global reach with local expertise, Foss is recognized for its state-of-the-art fleet, experienced and dedicated crews, knowledgeable customer service staff, and world-class engineers. Along with our independent subsidiaries the company employs thousands of people throughout the United States. With hundreds of tugs and barges we provide harbor services and transportation operations in all major U.S. West Coast ports – including the Columbia and Snake River system. Internationally, Foss supports customers across the Pacific Rim, in Europe, South America and the Arctic.
Responsible for receiving customer and internal job orders for local harbor and regional towing assignments as well as any other region-specific job orders. Directs, supervises and dispatches the system-wide movement of tugs and barges and other resources as required by the local region. Uses discretionary decision-making authority to solve day-to-day problems associated with managing the various resources. Completes accurate daily paperwork and reports. Is accountable for hiring, movements, time-entry approval, and license/certification requirements of Marine Employees. Relies on extensive experience and judgment to plan and accomplish goals keeping in mind crew safety, cost efficiencies and optimization of resources. Manages multiple functions within the department and uses a high level of discretionary decision-making authority to solve day-to-day problems, issues and challenges associated with marine operations and logistics. This position will have direct reports.
Communications, Planning, and Scheduling
- Plans, schedules and coordinates the movement of tugs, barges and other equipment to meet and exceed customer requirements. Assigns most appropriate equipment in the most efficient, cost-effective manner possible. Receives orders and job changes from external and internal customers.
- Regularly reviews vessel schedules in order to maximize utilization and keep non-revenue running time to a minimum.
- Coordinates with regional vessel agents and pilotage authority dispatchers as needed to assist in planning for shipwork.
- Evaluates and executes the need to purchase third party tugs to minimize the impact of service disruptions with customers, with the goal to maintain profitability and control costs of the region.
- Maintains communications with regional vessels; interfaces with customers and management regarding vessel orders and reports
- Maintains communication with Fleet Monitoring Center, monitor emergency phone lines and connect customer vessels per emergency call down lists.
- As needed, assist with coverage of other dispatch regions.
- Collaborates with the regional Petroleum Coordinator in scheduling day to day bunkering activities to include planning, review and scheduling of loading/discharge events to meet customer requirements and ensure efficient utilization of equipment and Tankermen.
- Assigns Marine Employees to Tugs and Barges employing discretion and decision-making authority to ensure efficient manpower utilization.
- Ensures Marine Employees have required training and licenses/certificates per USCG and regional specific requirements and assigned assets.
- Directs vessels and crews to respond to emergencies in accordance with company policies or oil spill procedures.
- Coordinates tug schedules with other departments to facilitate necessary tasks.
- Completes and reviews jobs in preparation for billing.
Supervision and Leadership
- Responsible for matters of employment including recruiting, training, development, promotion, discipline and termination of designated marine employees. Directs, motivates and develops employees for maximum performance by establishing goals, monitors progress and results of direct reports.
- Works with Union Hiring Hall to request mariners and appropriately follow the hiring process procedures.
- Identifies and corrects timecard discrepancies into computerized timekeeping system and verifies accuracy of data in accordance with the CBA prior to transmission to payroll department. Approves final time-entry and submits to Corporate Payroll. Researches and advises all necessary corrections to any payroll detail.
- Understands and complies with Foss’ Affirmative Action Plan, EEO, Non-Discrimination, Harassment, and all other HR policies and procedures.
- Effectively communicates function and/or regional goals and objectives.
- Be a leader for “SpeakUp”, including encouraging peers to exhibit a safe and ethical culture.
- Provides direction and leadership to achieve company Core Values, Mission and Safety Vision.
- Performs special duties and other projects as assigned.
- Adheres to all company policies.
- Accomplishes all tasks as appropriately assigned or requested.
KNOWLEDGE SKILLS AND ABILITIES:
- Language Skills: Ability to read, analyze and interpret general business procedures and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
- Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Data driven processes, metrics and key performance indicators of the maritime industry.
- Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- English language necessary for oral, written and phone communications, with excellent communications and human relations skills.
- Proficient with Microsoft Office, including Outlook, Excel and Word.
- Able to handle multiple projects simultaneously.
- Ability to organize workload and prioritize projects in an ever-changing environment.
- Ability to work well in a fast-paces environment.
- Ability to determine own practices and procedures. Contribute to the development of new concepts.
- Ability to effectively supervise and lead subordinates.
- Ability to meet operational deadlines in a timely manner, without sacrificing operational priorities or customer satisfaction.
- Ability to deal with many unique problems and issues. Excellent judgement is required to manage new conditions.
- Ability to work with Management on long-range operational and strategic planning.
- Knowledge of Collective Bargaining Agreements.
This position requires a Bachelor’s degree and two to four years of maritime industry experience. Must have a valid Driver’s License and TWIC card.
Work is performed in an office environment sitting at a desk utilizing computer keyboard, telephones and radios for an extended period. Required to work more than a normal workweek, including weekends and holidays. Regular and predictable attendance is a requirement.
While performing the duties of this job, the employee is frequently required to sit; use hands or fingers; handle or feel; talk and hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The workday usually has a high number of interruptions and priority changes necessitating the need to remain flexible and focused in order to accomplish tasks.
Foss Maritime Company is an Equal Opportunity – Affirmative Action Employer and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities and protected veterans. Foss is a drug-free employer and a participant of the E-Verify Employment Verification Program.
To apply for this job please visit recruiting.adp.com.