Accounts Receivable Supervisor

Location: Seattle

Company: NorthStar Energy

Employment Type: Full Time

Region: Pacific Northwest

Job Category: Accounting, Administrative, Finance

Publish Date: October 15, 2020

Company Description: NorthStar Energy is a holding company with energy distribution businesses operating in Alaska and Hawaii. We are committed to being the vital link between best in class fuel solutions and our customers in remote communities, now and into the future. Right now, people are reassessing their relationship with fuel, as they become more efficient and conscious about energy. At NorthStar Energy it is our plan to take advantage of our integral position in niche markets to lead the way in energy innovation and decarbonization.


  • Full Time
  • Anywhere

NorthStar Energy

The Accounts Receivable (AR) Supervisor is directly responsible for the shared service accounts receivable function, which manages billing, cash application, reconciliation, and analysis for several NorthStar subsidiaries. This role will directly manage all AR Specialists in the Seattle office. The AR Supervisor will work with the Shared Services Controller to regularly report KPI’s to report, monitor, and improve upon the overall effectiveness of the shared service AR function. This position is expected to model strong personal agency, a high-level commitment to customer service, and bring their team and others together as a cohesive unit. The AR Supervisor will report directly to the Shared Services Controller.

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The Accounts Receivable Supervisor performs a variety of tasks, including:

  • Directly managing the accounts receivable team
  • Provide coaching, mentoring, training, guidance, and continual feedback to ensure a motivated and productive team, including establishing and maintaining a culture of individual accountability
  • Hire and train new employees when needed to ensure smooth operations and appropriate resourcing levels
  • Coordinate the day-to-day operations of the accounts receivable function to ensure timely billing and cash application procedures
  • Complete account analysis for accounts receivable, open credits, and other related balance sheet items
  • Perform daily billing, invoicing processing, and cash application procedures
  • Monitor, assign, and review customer disputes and billing corrections to ensure timely resolution
  • Support process improvement projects in order to drive efficiency and accuracy
  • Support monitoring of accounts receivable performance metrics and other KPIs
  • Serve as the first point of contact for escalated issues, resolving if possible and escalating as appropriate
  • Work with operations, sales, and collections teams to resolve any customer claims or disputes
  • Develop key relationships with site personnel to ensure seamless handoff between site and corporate office
  • Communicate, evaluate, and monitor policies and procedures regarding invoice batch posting, cash application, and reconciliation to ensure compliance with our internal controls
  • Establish, standardize, and maintain written process documentation and customer specific billing procedures
  • Support NorthStar’s success by building relationships with customers through timely and accurate responses to customer request
  • Oversee the reconciliation of subsidiary accounts receivable ledgers to the general ledger; ensuring suspended and aged items are investigated, researched, and posted timely and accurately
  • Support the audit functions performed by both the internal and external auditors
  • Assist with special ad hoc projects as needed
  • All other duties as assigned


  • Bachelor's degree in Accounting, Finance, or a related field and 3+ years of hands-on-experiences in accounts receivable, or an equivalent combination of education and experience
  • 3+ years of supervisory experience preferred
  • Ability to determine escalation requirements and ensure key issues are put in front of management/key stakeholders with recommendations for resolution
  • Excellent communication and interpersonal skills across multiple levels of an organization
  • Detail-oriented and has the ability to multi-task effectively
  • Strong prioritization, organization and problem-solving skills
  • Ability to inspire and motivate team to deliver high performance and support them to reach their full potential
  • Proficient in Microsoft Excel, Adobe Acrobat, Outlook

Key Qualities: The ideal candidate demonstrates collaboration skills with colleagues and customers; a strong level of commitment and personal agency to create positive outcomes; and high ethical standards.