Account Coordinator

Location: West Palm Beach

Company: Tropical Shipping

Employment Type: Full Time

Region: Florida

Job Category: Customer Service

Publish Date: August 28, 2020

Company Description: Tropical has been rated as "best place to work" in the shipping industry for 10 years in a row. Employees enjoy our team spirit & work ethic and many have been with us for as long as 30 years. From those in the office to the team loading docks and conducting ship work, Tropical employees across the US, Canada, Bahamas and Caribbean reflect both the local communities we serve and the people with whom we do business. We see diversity and inclusiveness as an essential part of our productivity, creativity, and competitive advantage. We hire great people and our teams feel a lot like family. Together we do outstanding work and we enjoy a fun healthy work life balance.


  • Full Time
  • Anywhere

Tropical Shipping

Provides all logistical assistance to Customers without freight forwarders. Responsible for the smooth movement of cargo from pick up through vessel loading once the booking and routing have been completed. Ensures that all documentation is in order and scanned into TLink to allow for completion of EEI filings, Bills of Lading, and any other required documents..

To apply for this job please visit hrwppb06v.trophq.tropical.com.


Updates jobs, partner profiles, rating of jobs, and consolidation of jobs in TLink. Scans all documents into TLink under proper classifications in time for EEI and CTL/CTS cut-offs.
Monitors TLink workplans for receipt of LCL cargo and tracks down required export documents. Liases with warehouse staff to ensure received cargo is correct and ready for loading.
Contacts Customers to acquire proper documentation for export of cargo.
Contacts Customers to arrange pick up of FCL containers from shipper/suppliers and updates information into TLink. Assists Customers with logistics for both FCL and LCL cargo.
Reviews jobs for CTL/CTS status changes and liases with Control Center of CTS of FCL cargo.
Informs Customers on Tropical services such as National Pick up, Intermodal, Insurance and provides terms and rates. Also quotes rates on prepaid shipments.
Consolidates cargo as requested by Customer in accordance with consolidation agreements and guidelines.
Files EEI with US Census on behalf of Customer and reviews and corrects EEIs prepared by documentation team.
Applies payment of freight charges to Carrier Release.
Assists Ports with inquiries on cargo status and tracking.
Performs all other related duties as assigned.


EDUCATION: High School Diploma or equivalent
EXPERIENCE: One to three years of experience in export documentation and Tropical services.
LICENSE: Valid Local Driver's License.
PHYSICAL: Office Environment - Manual dexterity to perform repetitive motion tasks on computer. Ability to bend or stoop to retrieve lower shelf files. Ability to reach overhead to retrieve upper shelf files. Ability to sit 1/3 - 2/3 of day. Ability to work on feet for 1/3 - 2/3 day. Operations Environment - Ability to bend, stoop, climb to record cargo information for shipping.

(Education and experience minimums can be substituted with any equivalent combination of training and experience)